Store Policy
Customer Care
At Pitstop Outdoors LLC, we’re more than just a supplier of fire pits and accessories—we’re a company that truly cares about our customers. From product selection to ongoing care and support, we’re here to help you make the most of your outdoor space. Experience the difference today. Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgment and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.
Order Processing
Order Confirmation: Once your order is placed, you will receive an email confirmation detailing your purchase. Please review this confirmation and contact us immediately if there are any discrepancies.
Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or sales, processing times may extend to 3-5 business days.
Wholesale Inquiries
We offer a variety of wholesale options and dropship opportunities for those who are interested in selling our products. Our team is committed to providing excellent customer service and support, so you can rest assured that you will receive top-notch products and service from us.
Payment Information
Accepted Payment Methods: We accept all major credit cards (Visa, MasterCard, American Express, etc.), and WooPay. All payments are securely processed, and your payment information is encrypted for your protection.
Sales Tax: Applicable sales tax will be calculated and added to your order total at checkout, based on the shipping address provided.
Pricing and Promotions
Pricing: Prices listed on our website are subject to change without notice. However, we commit to charging you the price listed at the time of your purchase.
Promotions: All promotions, discounts, and coupon codes must be applied at checkout. Promotions cannot be combined with other offers unless explicitly stated.
Product Availability
Stock Levels: We strive to keep our website up-to-date with current stock levels. However, in rare cases, an item may become unavailable after you place an order. If this occurs, we will notify you and provide options such as waiting for restock, selecting an alternative product, or receiving a full refund.
Backorders: If an item is on backorder, we will provide an estimated restock date. You have the option to keep the order active until the item is available or to cancel it for a refund.
Order Cancellation
Before Shipping: Orders can be canceled before they are shipped. To cancel an order, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled and must follow the return process.
After Shipping: If your order has already been shipped, it cannot be canceled. You may return the item in accordance with our Return & Exchange Policy.
Damaged or Defective Items
Inspection Upon Delivery: We recommend inspecting your items upon delivery. If you notice any damage or defect, please contact us within 48 hours of receipt with a description and photos of the issue.
Resolution Process: We will work with you to resolve the issue, which may include replacing the item, offering a store credit, or providing a refund as per our discretion.
Customer Service
Contact Us: For any inquiries or assistance, our customer service team is here to help. You can reach us via email at [email protected] or call us at 610-682-6540. Our hours of operation are Monday through Friday, 9 AM to 5 PM EST.
Response Time: We strive to respond to all customer inquiries within 24 hours during business days.
Privacy and Security
Data Collection: We value your privacy and are committed to protecting your personal information. We collect data necessary to process your orders and improve your shopping experience. This includes your name, address, email, and payment information.
Security Measures: We employ industry-standard security measures to protect your data from unauthorized access.
Terms of Service
Website Use: By using our website, you agree to comply with our terms of service, which include not engaging in prohibited activities such as fraud, harassment, or distributing harmful software.
Policy Changes: Pitstop Outdoors reserves the right to update or change our store policies at any time. Any updates will be posted on this page, and we encourage you to review our policies regularly.