Frequently asked questions
At Pitstop Outdoors LLC, we take pride in our efficient shipping process. Once your order is placed, it will typically be processed and shipped within 3-5 business days. Please note that this timeframe may vary based on the availability of the item and the shipping destination. Additionally, once your order has been shipped, the delivery time will depend on the shipping method selected and the location of the delivery address. We work diligently to ensure that your order is shipped and delivered in a timely manner, and we appreciate your patience as we strive to provide the best possible service. For further questions about shipping and delivery, please don't hesitate to reach out to our customer service team.
At Pitstop Outdoors Llc, we want our customers to be completely satisfied with their purchase. If for any reason you are not happy with your order, we accept returns within 30 days of purchase. To be eligible for a return, the item must be in new, unused condition with all original tags and packaging. Please note that certain items, such as personalized or custom-made products, may not be eligible for return. To initiate a return, please contact our customer service team, who will provide you with the necessary instructions and assist you throughout the process. We strive to make the return process as straightforward and hassle-free as possible, ensuring that our customers have a positive experience with Pitstop Outdoors Llc.
If you receive a damaged or defective item from Pitstop Outdoors LLC, please accept our apologies for the inconvenience. While we are not responsible for shipping damage, we are committed to ensuring that our customers receive quality products. In order to assist you with this issue, please contact our customer service team within 7 days of receiving the item. You will be asked to provide proof of damage, such as photos of the defective item, to support your claim. Our team will then work with you to find a satisfactory resolution, which may include a refund, replacement, depending on the circumstances. We appreciate your understanding and cooperation as we strive to provide the best possible shopping experience for our customers.
Proper care for your fire pit from Pitstop Outdoors LLC is essential for ensuring its longevity and performance. Always clean out your fire pit after each use to remove ash and debris, as these can cause corrosion if left inside. Additionally, touch up any scratches with high heat paint to prevent rust and maintain its appearance. By following these care instructions, you can enjoy your fire pit for years to come.